I have contacted technical support numerous times to report the speed issuesTechnicians have indicated, on several occasions, that they can detect a problem but they don’t know what is causing itTelephone support technicians have created service tickets and escalated my service issue problems to higher-level technical supportNo one with AireBeam has been able to fix the issue and no one with AireBeam has beam able to tell me what is causing the speed issues
Speeds are consistently inconsistentIn the early morning and into the day, speeds are generally as advertisedIn the early evening and into the night, speeds often drop off to a level that makes surfing the web very frustratingVideos will often buffer extensively or won’t play at allWeb pages often are very slow to load or just won’t load ID # - Billing issuesCustomer called in on 03/17/and scheduled un-install for 03/22/after due date of 03/18/so system charged the card on file for regular monthly service fee of $Customer scheduled for the equipment to be removed on the 22nd and account was due on the 18thAireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due dateAireBeam's Policy is there are no partial month refunds or creditsRefund of $was processed back to the card on file and account is closed.Service CancellationAireBeam customers are not bound by term contractsAireBeam sells service by the monthWhen a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing periodAireBeam does not refund partial service months when service is terminated prior to the end of the service billing period OK, after months or so with Airebeam, I have recommended them to my neighbors across the street and for use on our new church construction site Why? When I first set up service, things went well, then after or months, speeds started slipping I worked with tech support for a few weeks, but ultimately we could not keep the connection stable Greg, the owner, looked into it and said it was the tree between their tower and my antennae Previously, the tech was unable to find a different tower to use Given that the signal had been stable for months, I "argued" with Greg that it couldn't be the tree.and it wasn'tIt was the migrating BIRD flocks that killed the signal, which explained the problem (I never told Greg he was right.sorry Greg) Meanwhile, Greg and his team kept trying and they found another tower that I could use and everything has been stable for the past few months Keep in mind that (a) Airebeam is a small company and (b) this is a line of sight, point to point microwave system that can be interrupted by many things in the area, so it will not be the best for everyone Under the right conditions, it is very good service
#Airbeam broadband full#
It's been too long, too many instances of weeks of zero/negligible service that is most often only rectified after 2-phone calls into the office to have them pull a reset on their endThey will always assume it is your equipment that is the issue (especially when you buy FROM them) and try to give you the run around to spend more money/upgrade to a higher service plan (being that they can't realistically provide what they advertise, they try to hide bad speeds with high flood, ensuring that although you can still stream video, no static connection is possible) to alleviate the problemThe owner will attempt to subvert the claim by stating that the system the router is attached to is still sending/receiving data packets at THEIR full speed (sometimes in the hundreds of megabytes) but the thing to remember is this If it's been weeks of this, and that's all I've used on a multiple megabit connection (and this thing is used 24/7) what have I been doing? Writing poetry on a single web page? That answer is no This issue isn't going to be solved by me continuing to give you more moneyIt's going to be solved when you admit you're being flooded by customers and just do not have the bandwidth to compete in a growing cityUpgrade your equipment, run new lines, and stop blaming your customers